This incident is resolved. We are sorry, and we own both the outage and how long it took us to recover.
A power outage at our upstream datacenter facility provider took down customer sc computes, the SC platform and the public API at 00:53 (UTC+2). We restored the platform at 01:35, and all sc computes were back online by 03:51 AM (UTC + 2).
Recovery took longer than it should have, and that is on us. Some of our internal services depended on each other to start, which delayed restoration. We are fixing this and improving our recovery procedures so we can bring resources back online faster.
Please confirm that your sc computes are running normally. If anything is not, our support team is ready to help. support@cloud.strettch.com
Resolved
This incident is resolved. We are sorry, and we own both the outage and how long it took us to recover.
A power outage at our upstream datacenter facility provider took down customer sc computes, the SC platform and the public API at 00:53 (UTC+2). We restored the platform at 01:35, and all sc computes were back online by 03:51 AM (UTC + 2).
Recovery took longer than it should have, and that is on us. Some of our internal services depended on each other to start, which delayed restoration. We are fixing this and improving our recovery procedures so we can bring resources back online faster.
Please confirm that your sc computes are running normally. If anything is not, our support team is ready to help. support@cloud.strettch.com
Identified
The SC platform and public API have been restored. We are now restoring customer SC Computes, which will come back online progressively.
Identified
We have identified the cause as a power outage at our upstream datacenter facility provider, which took down our compute infrastructure and core platform services. Our engineers are restoring services, starting with the platform, followed by customer SC Computes.
Investigating
We are aware of a major outage affecting customer SC Computes, the SC platform and the public API. We were alerted by our monitoring systems and by customer reports. Our on-call engineers are investigating.
