This incident is resolved. We are sorry, and we own both the outage and how long it took us to recover.

A power outage at our upstream datacenter facility provider took down customer sc computes, the SC platform and the public API at 00:53 (UTC+2). We restored the platform at 01:35, and all sc computes were back online by 03:51 AM (UTC + 2).

Recovery took longer than it should have, and that is on us. Some of our internal services depended on each other to start, which delayed restoration. We are fixing this and improving our recovery procedures so we can bring resources back online faster.

Please confirm that your sc computes are running normally. If anything is not, our support team is ready to help. support@cloud.strettch.com

Maintenance has completed

Between 14:55 and 15:10 CAT, the Public API, DNS, Monitoring, and Billing were unavailable, and parts of the platform were degraded. The cause was a backend deployment that failed to start correctly. We fixed the deployment pipeline and restored service at 15:10. Running virtual machines were not affected, and no monitoring data was lost: metrics collected during the outage were queued and delivered once service recovered.

Maintenance has completed